Refund policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thegojiraproject@gmail.com
If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days less the shipping fees originally paid. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at thegojiraproject@gmail.com
We want you to love your purchase, but if you're not completely satisfied, we're here to help.
Returns are accepted within 5 days of purchase.
Please note the following guidelines:
- Customers are responsible for return shipping costs.
- Final sale items cannot be returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. The credit will reflect the cost of the item and will not include the original shipping cost.
If you have any questions or concerns about our return policy, please feel free to contact us. Thank you for shopping with us!